Online Store Customer Service
Shipping and Delivery
Returns & Refunds
Privacy & Security
Information We Collect & How It's Used
Acceptance of orders
Payment & Pricing
Account Verification
Shipping and Delivery
We aim to despatch all in stock orders within 48 working hours. When your order is despatched we will send you an email confirming the contents of your delivery.
FREE Deliveries to the UK on all orders over £1000
All packages are sent by Courier or Royal Mail (Recorded Signed For). All items will require a signature upon Delivery. Shipping times within the UK are approximately 1-7 working days.
Once you have selected your purchases, delivery charges are automatically calculated and displayed on the checkout page. Delivery to the UK is Free on all orders over £1000.
If you order online you have the legal right to return your order within seven working days of receipt of the goods. Where goods are delivered to a third party you will only be able to exercise this right if you are able to return to us the goods you ordered. The product you wish to return must be in a re-saleable condition in its original, undamaged packaging, and we will consider the overall condition of the product being returned when making a refund. We will refund the price of the item to the purchaser as soon as it is received by us. This will usually reach that account within 10 working days. Timings will, however, depend on the speed with which your credit/debit card company process the credit. A refund of the delivery charge will only be given in the instance of incorrect, damaged or faulty goods. Please note however that once goods are signed for at the delivery point, goods are then deemed to be neither damaged or faulty and a refund of the delivery charge will not apply.
Returning an Item
Return by post. You need package the items securely and include a copy of your original dispatch note. Address the package to Clement Joscelyne Online, 17 Fitzroy Street, Cambridge CB1 1ER. Take it to the Post Office and pay the appropriate postage fee for the weight of the package. We recommend that you use a signed for delivery service with insurance. Remember to obtain a proof of postage receipt and keep this for your records.
Prices quoted normally include VAT at the rate prevailing at the time of order.
Privacy & Security
All customer records are private, confidential and secure. We will not pass your details onto any third parties. Information that is held on our database is that which is collected at the time of registration and at ordering. All data is collected lawfully and in accordance with the Data Protection Act 1998. If you would like to remove your details from our Online Customer Database, please email: onlinestore@clementjoscelyne.co.uk
For all queries relating to privacy of data held by us please email: onlinestore@clementjoscelyne.co.uk
Data is collected so that we may continue to communicate with you information relating to sales and special offers in addition to sending you targeted mailings from clementjoscelyne.co.uk our registration process allows you to select what information you would like to receive from us and you can modify this by emailing us at onlinestore@clementjoscelyne.co.uk or by calling 01223 442944 or you can modify it yourself using the 'My Account' section of the site.Information We Collect & How It's Used
Domain Names: When a visitor comes to our website, our web server recognises only the visitor's domain name, but not the e-mail address. This means that we can track visits to our site, while visitors remain anonymous.
Cookies: Cookies are pieces of data your web browser stores on your hard drive. We use cookies so we can recognise you when you pay a repeat visit to our website. Cookies let us personalise your shopping experience based on your preferences. Most browsers accept cookies. However, if you wish, you can usually set them to refuse cookies. If you set your browser to refuse cookies, you will not be able to submit an order online. clementjoscelyne.co.uk does not use cookies to gather any personal information.
Aggregate Information: We collect aggregate information on visits made to our pages. This information helps us improve the content of our site. We also track which websites refer visitors to clementjoscelyne.co.uk.
Other Information We Collect: When you purchase a product on clementjoscelyne.co.uk, we ask you for the following information; name, address, phone number, email address and credit card. This information is used to process your order. If necessary, we might use this information to contact you for help when we are processing an order. All information we collect from you is stored in a secure database.
Clementjoscelyne.co.uk collects e-mail addresses voluntarily provided to enable us to email offers, special promotions and general updates.
About Children: For their protection, we ask that children do not submit information to us without the consent of a parent or guardian.
Disclosure of Information Policy: We never make your e-mail address available to any other company or organisation without your permission.
We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Clementjoscelyne.co.uk reserves the right to restrict the number of items available for sale to any individual customer.
All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund.
We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Payment Methods: The Clement Joscelyne online store accepts a variety of credit and debit cards. All payments are processed by PayPoint. We do not store credit card details.
Credit Cards
Troubleshooting credit card payment errors
• If your card is new or recently re-issued, make sure it has been activated.
• Double check the card type (for example, Visa Debit), the account number and expiration date.
• Remove dashes or spaces from the account number.
• If everything seems to be correct, call the card issuer's customer service telephone number on the back of your card. Your credit card company may need to speak with you before they authorise your purchase.
To prevent any unnecessary delays processing your order, please ensure that the billing addresses on your order matches the information on your credit card account. If you have recently moved or are unsure whether you receive your card statement at your work or home address, please contact your card-issuing bank using the telephone number on the back of your card to confirm.
Security Codes: The card security code is a unique three or four digit number printed on the front (American Express) or back (MasterCard/Visa) of your card, in addition to the account number.
Account Information: By creating an account with our store, you will be able to move through the checkout process faster, store multiple delivery addresses, view and track your orders in your account and more. Registered Account users are eligible to earn clementjoscelyne.co.uk reward points. Once you have logged in to your account, your point balance is displayed underneath the welcome message.
My Rewards Points: Located in the "My Account" section, is where all point-related information can be accessed. On this page, five sections are located: Points Summary, Redeem Your Points, Send Points to a Friend, Earnings History, and Spending History.
Points Summary Option: This section details how many Reward Points you have.
Send Points to a Friend Option: In the Send Points to a Friend Section, customers with user accounts are able to send points amongst each other. Simply enter in the email of the customer receiving the points, and amount of points you would like to send, and optionally a short comment for your friend, then press the "Send to a Friend" button to give your points to a friend or loved one.
Earnings History Section: This section displays your complete point earning history. Any reward points that have been earned in the past are displayed here in detail. The amount, date, status as well as a comment on how the reward points were earned are displayed here. If the reward points were earned via an order, a link to that order is provided.
Spending History Section: Just as the Earnings History section displays a detailed breakdown of how your reward points are earned, the Spending History section does the same for how you are spending your reward points. It too displays the amount, date, status, comment and order link of every reward point spending action you have taken.