General Terms & Conditions
This is an important section of the web site explaining the terms and conditions you are agreeing to when you use and/or shop from the clementjoscelyne.co.uk website.Unless otherwise specified, the materials on this website are directed solely at consumers who access this website from the United Kingdom. Clement Joscelyne Limited does not represent that any product referred to in the materials on this Web site is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable. The laws of England and Wales, whether for use of the site or in relation to the purchase of products or services through the site will govern any contract between us, and all parties submit to the non-exclusive jurisdiction of the English Courts. Any contract will be communicated in English. We have taken every care in the preparation of the content of this web site, however we cannot guarantee uninterrupted and totally reliable access to this web site, and so therefore can not guarantee that the information will always be completely up to date and free of mistakes. To the extent permitted by applicable law, Clement Joscelyne Limited disclaim all warranties; express or implied, as to the accuracy of the information contained in any of the materials on this web site and will accept no liability for any loss or damage arising as a result of problems with access. Clement Joscelyne Limited shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this web site.
Certain (hypertext) links in this site may lead to other web sites, which are not under the control of Clement Joscelyne Limited . When you activate any of these you will leave the clementjoscelyne.co.uk web site and Clement Joscelyne Limited has no control over and will accept no responsibility or liability for the material on any web site, which is not under the control of Clement Joscelyne Limited . We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider. Your correspondence or participation in promotions, or business dealings with advertisers found on or through the website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as the result of any such dealings, or as the result of the presence of such advertisers on this web site. The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Clement Joscelyne Limited , or any of their employees or agents. These terms and conditions shall be governed by and construed in accordance with English Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. Clement Joscelyne Limited reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this web site.
Trademarks
All brand names, product and service names and titles and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. Clement Joscelyne Limited gives no permission for their use by any person other than the said holders and such use may constitute an infringement of the holders' rights.
Copyright
All designs, text, graphics and their selection and arrangement on this web site are the copyright of Clement Joscelyne Limited or its content providers. Permission is granted to users to electronically copy or print portions of this site for their own personal, non-commercial use. Any other use of materials on this site without Clement Joscelyne Limited prior written consent is strictly prohibited.
Acceptance of orders
We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Subject to further validation checks we may choose to make. Our acceptance of your order brings into existence a legally binding agreement between us. clementjoscelyne.co.uk reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled you will be offered an alternative or given a full refund. We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may submit your orders to a third party who securely review orders on behalf of clementjoscelyne.co.uk to eliminate fraud and safeguard our customers transactions. We may also submit your date of birth and the value of your order to Experian Ltd. We will not be liable for any delays to your order this may cause. Experian Ltd may retain this information for future validation enquiries by other companies. For more details of the information Experian Ltd hold about you, visit http://www.experian.co.uk/. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery.
Colour reproduction
clementjoscelyne.co.uk has made every effort to reproduce colours on the site as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the Internet. This means that when you order products, colours may differ from what you see on the screen. If you are not satisfied with the colour of the item you have ordered, we operate a returns policy (see Returns for more information).
Price information
clementjoscelyne.co.uk has taken great care to ensure prices are accurate. Prices may change over time, so if you use your shopping list within 'My account' as a way of re-ordering items, prices on your previous order may no longer be valid. However, the correct prices will be applied when you select an item from the shopping list and add to your current basket. All prices include VAT where appropriate.
Gift Certificates Terms and Conditions
In order to buy an Gift Certificate, you must be registered to clementjoscleyne.co.uk . A recipient of a Gift Certificate must have a valid email address, and although it is possible to receive a Gift Certificate without being registered to clementjoscleyne.co.uk , it is not possible to redeem before registration. Unfortunately, it is not possible to earn Reward Points when buying a Gift Certificate. However, points are awarded when the Gift Certificate is redeemed. Our Gift Certificates may only be redeemed on clementjoscleyne.co.uk, towards the purchase of items listed on clementjoscleyne.co.uk, sold by clementjoscleyne.co.uk. When payment is made with a Gift Certificate, your account is debited immediately upon order confirmation. This Gift Certificate has a cash redemption value of 0.001p and is not transferable or assignable. Any unused balance will be placed in the recipient's account. If the order exceeds the amount of the Gift Certificate, the rest of the balance must be paid by credit or debit card, or by PayPal. If you request a refund for an order paid for by Gift Certificate, your refund will be processed to the same Gift Certificate account. Unfortunately it is not possible to issue refunds to alternative payment types. Gift Certificates and unused portions of Gift Certificates expire one year from the date of issue. Buying or redeeming Gift Certificates are subject to our normal Terms and Conditions and order validation procedures. Promotional discount is not valid when buying Gift Certificates, although is available when the Gift Certificate is being redeemed. clementjoscelyne.co.uk reserves the right to remove, block or de-activate Gift Certificate accounts without notice. If you have any queries, please contact our Customer Care team.
Lost Gift Vouchers
Unfortunately, it is not possible for us to replace any lost vouchers. Once you have received them, please keep them safe.
Security and Privacy
We have made every effort to ensure we protect your personal information. Here you will find information on how we protect your security and privacy, information on ordering with us, and assurances about credit and debit details.
Our policy
This privacy information was last updated on 1st January 2010. Clement Joscelyne Limited is registered under the Data Protection Act. We are committed to protecting the information we collect from you, which we use to enhance your experience of using clementjoscelyne.co.uk and to provide you with the services you request from us. We also outline the security measures we take to protect your details once you have given them to us. You can then make informed choices about the personal information you provide on this site. When you buy goods and services from us we record your details to ensure that we can for example: be certain that any orders you have placed can be processed to completion, contact you in emergencies such as an urgent product recall, deal with any financial queries. This data will not be used to send marketing offers or shared with any other business other than those identified in our terms and conditions. If you cancel your registration you will no longer be able to shop online or receive e-mails from us. Any orders you have placed will be processed as normal. You cannot open a new account using the same e-mail address as a previously closed account.
Ordering online
Ordering online using your credit card details is just as safe as ordering goods over the telephone, if not more so.
Cookies
A 'cookie' is a file in your web browser that enables us to recognise your computer when you visit the site. The tool is used by many web sites to help collect information, such as how many people visit and return to the site, what products are being bought, and to make certain parts of the site function properly. Like other retailers we use 'cookies' to allow us to fill in our login fields with your email address, once you have registered. This is to enable customers to login to our site more quickly and easily when you make future visits to clementjoscleyne.co.uk. If you are using another person's computer to login to our site (e.g. in an internet cafe or a colleagues computer at work) then it's possible your e-mail address will display in the login field to a subsequent user of our site. We therefore advise customers to clear 'cookies' stored by the web browser when using another person's machine in order to prevent this from happening. The option to do this is normally found within the Tools dropdown menu at the top of the browser window. If you have "disabled" the cookies file in your browser, you may experience technical problems with some parts of the site. (For example products you have placed in your basket may be lost.) In the future, we may use cookies to personalise our web site, but we will let you know when that happens. For independent information about cookies visit www.aboutcookies.org. clementjoscelyne.co.uk is not responsible for the content of external Internet sites.
Credit and Debit security assurance
At clementjoscelyne.co.uk you don't have to worry about your credit or debit card safety. None of our customers have had an instance of fraudulent use of their credit or debit card as a result of online purchases made with us. We are so confident of the security on our site that we back every purchase with our assurance of security. We encrypt all our personal information (including card details, name and address). This means that your information is protected by a unique key or code as it travels over the Internet. In the event of unauthorised use of your credit or debit card, most card issuers either cover all of the charges, or may limit your liability to £50. If your issuer does pass on any of the £50 then clementjoscelyne.co.uk will cover your liability up to £50 provided that the unauthorised use of your credit or debit card resulted through no fault of your own from purchases made at clementjoscleyne.co.uk. In the event of unauthorised use of your credit or debit card, you must notify your card provider in accordance with its reporting rules and procedures.
Our returns policy
You can return any unwanted items within 7 working days of receipt of the goods for a full refund or replacement as long as they are unused and in the original packaging and condition. You must pay the return postage cost. Unfortunately we aren't able to exchange items. Any reward points earned against any item(s) you return for a refund will be removed. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods. Please note that once goods have been signed for at the delivery point, goods are then deemed to be neither damaged or faulty and a refund of the delivery charge will not apply.
How do I return an item?
Return by post. You need package the items securely and include a copy of your original dispatch note. Address the package to Clement Joscelyne Online, 17 Fitzroy Street, Cambridge CB1 1ER. Take it to the Post Office and pay the appropriate postage fee for the weight of the package. We recommend that you use a signed for delivery service with insurance. Remember to obtain a proof of postage receipt and keep this for your records.
How long does it take to get a refund?
If you've returned an item and are expecting a refund please allow 14 days for it to appear on your card or PayPal account. We'll send you an e-mail to let you know when the refund has been processed. You can also check your returns using your 'My Account' section of the site using the link at the top of the page.
Ratings and Reviews Terms and Conditions
These Terms of Use govern your conduct associated with the Customer Ratings and Review service offered by Clement Joscelyne Limited (the "CRR Service"). To the extent of any conflict between Clement Joscelyne Limited’s Privacy Policy and these Terms of Use, these Terms of Use shall control with respect to the CRR Service. By submitting any content to Clement Joscelyne Limited, you represent and warrant that: you are the sole author and owner of the intellectual property rights thereto; all "moral rights" that you may have in such content have been voluntarily waived by you; all content that you post is accurate; you are at least 13 years old; and that use of the content you supply does not violate these Terms of Use and will not cause injury to any person or entity.
You further agree and warrant that you shall not submit any content:
• that is known by you to be false, inaccurate or misleading;
• that infringes any third party's copyright, patent, trademark, trade secret or other proprietary rights or rights of publicity or privacy;
• that violates any law, statute, ordinance or regulation (including, but not limited to, those governing export control, consumer protection, unfair competition, anti-discrimination or false advertising);
• that is, or may reasonably be considered to be, defamatory, libellous, hateful, racially or religiously biased or offensive, unlawfully threatening or unlawfully harassing to any individual, partnership or corporation;
• for which you were compensated or granted any consideration by any third party;
• that includes any information that references other websites, addresses, email addresses, contact information or phone numbers; or
• that contains any computer viruses, worms or other potentially damaging computer programs or files.
You agree to indemnify and hold Clement Joscelyne Limited (and its officers, directors, agents, subsidiaries, joint ventures, employees and third-party service providers), harmless from all claims, demands, and damages (actual and consequential) of every kind and nature, known and unknown including reasonable legal fees, arising out of a breach of your representations and warranties set forth above, or your violation of any law or the rights of a third party. For any content that you submit, you grant Clement Joscelyne Limited a, perpetual, irrevocable, royalty-free, transferable right and license to use, copy, modify, delete in its entirety, adapt, publish, translate, create derivative works from and/or sell and/or distribute such content and/or incorporate such content into any form, medium or technology throughout the world without compensation to you. All content that you submit may be used at Clement Joscelyne Limited’s sole discretion. Clement Joscelyne Limited reserves the right to change, condense or delete any content on it's website that Clement Joscelyne Limited deems, in its sole discretion, to violate the content guidelines or any other provision of these Terms of Use. Clement Joscelyne Limited does not guarantee that you will have any recourse through clementjoscelyne.co.uk to edit or delete any content you have submitted. Ratings and written comments are generally posted within two to four business days. However, Clement Joscelyne Limited reserves the right to remove or to refuse to post any submission for any reason. You acknowledge that you, not Clement Joscelyne Limited, are responsible for the contents of your submission. None of the content that you submit shall be subject to any obligation of confidence on the part of Clement Joscelyne Limited, its agents, subsidiaries, affiliates, partners or third party service providers and their respective directors, officers and employees. By submitting your email address in connection with your rating and review, you agree that Clement Joscelyne Limited and its third party service providers may use your email address to contact you about the status of your review and other administrative purposes.